shipping


FREE STANDARD SHIPPING ON ORDERS $30 AND UP.

STANDARD SHIPPING

Please allow 1-3 business days for your order to be processed. Once processed, your order will ship from our warehouse facilities in Boston, Massachusetts and arrive within 7-10 business days*. Orders may require a signature for delivery. This requirement is based on the carrier’s discretion.

2-DAY SHIPPING

Orders placed before 8 am EST Monday-Friday will be processed on the same day. Orders placed after 8 am EST will be processed the next business day*. Orders may require a signature for delivery. This requirement is based on the carrier’s discretion.

2-Day Shipping is not available for orders destined for P.O. Box, APO/FPO addresses, U.S. territories, Alaska, Hawaii and Puerto Rico.

NEXT-DAY SHIPPING

Orders placed before 8 am EST Monday-Friday will be processed on the same day. Orders placed after 8 am EST will be processed the next business day*. Orders may require a signature for delivery. This requirement is based on the carrier’s discretion.

 

Next-Day Shipping is not available for orders destined for P.O. Box, APO/FPO addresses, U.S. territories, Alaska, Hawaii and Puerto Rico.

RETURNS

We are committed to raising the standard of excellence in archival photo-safe products, and inspiring a passion for photo presentation and storage. We guarantee everything we make. If you are not satisfied with one or our products when you receive it, or it does not perform to your satisfaction, please return it to the retailer where you purchased it. If the item was purchased directly from Paper Republic USA, please return it to us directly within 30 days of purchase for a refund.

To return your item(s):
  • Complete the return form included on your packing slip
  • Place the product in a shipping box and secure using appropriate packing material (e.g. paper, packing peanuts, bubble wrap).
  • Send your package back via your preferred carrier to:

Itoya Topdrawer, 110 K Street, Suite 401, Boston, MA 02127

To be eligible for return, the item(s) must be received in original packaging and in sell-able condition. Sale items are ineligible for refund. Personalized albums are ineligible for refund.

Please allow 3 - 5 business days for your return or exchange to be processed upon delivery to our facility.

Please note: We are only able to accept returns for products purchased directly from paper-republic.com

EXCHANGES

If you would like a different product or color than what you ordered, you may return the original item in new condition and place a new order. Please follow the return instructions to send back the product you wish to replace. Your refund for your original order will be issued once the returned item(s) has been received and inspected. You can place your new order at any time.

Sale items are ineligible for return/exchange. Personalized items are ineligible for returns/exchange.

 

*Please note: Our business days are Monday-Friday and do not include public holidays and weekends. We do not process or ship orders placed on Saturday, Sunday, or public Holidays. Orders placed on the weekend will process the next business day. We are unable to ship to internationally at this time.