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SHIPPING & DELIVERY
Do you ship to my country?
We ship internationally from Vienna, primarily with FedEx and UPS. Some destinations are currently excluded, so please check our shipping page for availability and options for your country.
Orders to Ukraine are sent with Nova Post, with collections from Vienna approximately once a month.
How long until I get my order?
Delivery estimates depend on your destination and shipping method. The following times apply after your order is ready to ship:
- Destination Standard Priority Express: European Union — 13 days — 5 days — 1–2 days
- Destination Standard Priority Express: USA — 15 days — 6 days — 2–3 days
- Destination Standard Priority Express: Canada — 17 days — 9–10 days — 3–7 days
- Destination Standard Priority Express: UK — 13 days — 5 days — 1–2 days
- Destination Standard Priority Express: Australia — Not available — 9–13 days — 6–7 days
Check our shipping page and checkout for your destination. Made-to-order products require additional production time.
How can I track my package?
After we have shipped out your parcel, you will receive an e-mail with your tracking number. By clicking on the link in the e-mail, you can see where your parcel is at any time. You can also view the status of your order in the "Track order" section of our Help Center.
What if I'm not home for delivery?
If you know you won't be there to receive your parcel personally, you can contact the shipping company to schedule a date for a new delivery. Of course, you can also always get in touch with our customer service team here and we will help you find a solution to receive your parcel.
Can I change or cancel my order?
You have a 30 minute window to edit your order after you have placed it. You can change your delivery address and add or remove items. Please note that it's not possible to edit embossed items or orders that contain a bundle. You can get in touch with our Customer Support team instead: wecare@paper-republic.com.
Standard & Priority Shipping
Kindly contact our customer support immediately after you placed your order. Any edits can be made provided that you reach out to us in time before we start with the preparation process of your order.
Express Shipping
If you choose the Express delivery option, you cannot change your order after you have placed it.
l’atelier live | 3D customiser orders
If you need to change your design, you can cancel within 48 hours and place a new order. Changes are no longer possible once production begins. Please contact atelier@paper-republic.com for assistance. See our l’atelier live information.
Can I change my delivery address after placing an order?
You can edit the shipping address for 30 minutes after placing your order. Otherwise, please contact us with the new shipping details, and we will make the necessary changes.
Please note that we cannot guarantee edits on Express orders.
Will I pay taxes for international shipping?
We cover customs duties and extra VAT for many destinations, including all duties and tariffs on US orders. Exclusions apply to Qatar and Uganda. Please see our shipping page for details.
When will my order be shipped?
After placing your order, you will receive a confirmation e-mail, and another once the order has been shipped. Then you will also receive your tracking number, so you can always know where your parcel is at the moment. If you ordered with Click and Collect, you will get a notification once the order is ready to be picked up at our shop.
Express orders will be shipped the same day if placed before 1pm Vienna time, or the business day after.
Priority orders will be shipped on the following business day.
Standard orders will take us 2-3 business days to fulfil and send out.
If your order contains a l'atelier item that is a made-to-order product, it can take up to 12 weeks to produce the item and ship your order.
Please note that our fulfillment team is currently dealing with a backlog of orders due to the high demand at the moment. This affects orders placed with Standard shipping, while orders with Express or Priority shipping are dispatched on time.
My order is stuck in transit. What can I do?
Delays during transit are usually caused by something outside of our control and are often resolved by the shipping company as quickly as possible.
However, if you've been tracking you shipment for more than a week and don't notice any updates, feel free to get in touch with us here and we will look for more information.
ORDER & PAYMENT
What payment methods do you accept?
We accept payments via credit card (VISA, Mastercard and Amex), online bank transfer and PayPal.
Can I use a different billing address?
Yes, the shipping and billing addresses can be different - when you finalize your order, proceed until the payment stage. Underneath our payment options in “billing address”, you can select the button “Use a different billing address”.
Which currency will I be charged in?
You can select the currency in the top right corner on our website, right beside the language option.
Depending on which address you enter at checkout, the currency also updates automatically.
Where can I get an invoice for my order?
Our order confirmations automatically contain a PDF version of your invoice. Simply click on the link in your e-mail to download your invoice. If you can't find the e-mail anymore or are experiencing any issues, please don't hesitate to contact us.
RETURNS & EXCHANGES
Do you accept returns and exchanges?
Eligible products can be returned within 14 days after delivery, unused and in their original packaging. Please retain your proof of purchase.
Embossed products cannot be returned or exchanged. Bundles and starter kits must be returned in full, with no item embossed, opened or used. You are responsible for return postage. Contact wecare@paper-republic.com before returning your order. See our refund policy.
Custom-made l’atelier products are also excluded from returns and exchanges. If your bespoke creation arrives damaged or differs from the agreed specifications, please contact us immediately. See our bespoke return information.
You can request a return via our Help Center or contact us here.
Holiday Returns: All orders placed in December can be returned until the end of January, as long as the items are unembossed and unused.
How long does it take to process a return?
We will inspect your return and e-mail you to confirm whether your refund has been approved. Approved refunds are processed to your original payment method within 8 days. Your bank or card provider may need additional time to display the credit. See our refund policy.
STORES & PICKUP
Do you have a shop in Vienna?
Yes! la maison is our shop and café, where you can explore the collection and stay for a coffee.
Opening hours: Monday–Saturday, 10am–6pm Address: Sonnenfelsgasse 3, 1010 Vienna, Austria
This is also our Click and Collect pickup location. Check our stores page for holiday closures.
payment methods at la maison cash & card (Visa, Mastercard, Amex)
Can I get my journal embossed directly in the shop?
Yes, if you visit our shop and decide that you'd like to have your initials to be embossed in the cover, we can do that for you right here! It only takes a few minutes and you can even watch our team make your journal uniquely yours.
Can I order online and pick it up at your shop?
Yes, you can select "Click and Collect" at checkout on our website. We will then prepare your order to be picked up from our shop at Sonnenfelsgasse 3, 1010 Vienna and you'll receive a notification e-mail as soon as your order is ready.
Do you have a shop in my country?
You can find paper republic in partner shops around the world, as well as at la maison in Vienna and our dedicated embassy locations:
- New York: Topdrawer SoHo, 155 Spring St.
- Los Angeles: Topdrawer Larchmont, 140 N Larchmont Blvd.
- Paris: Papeterie Perjac, 66 Rue du Faubourg Poissonnière.
Browse our worldwide partner shops to find a location near you, or visit our stores page for details about la maison and our embassies.
GIFTS
Can I send my order as a gift?
While we don't have any wrapping paper available, you do have the option to add one of our premium wooden boxes to your order as packaging.
Please note that the parcel slip included in the parcel does not contain any prices. The invoice will be sent in a separate e-mail.
We also offer to add a handwritten note to orders meant as gifts. Kindly contact us at wecare@paper-republic.com before placing your order and let us know which text you'd like us to write.
PRODUCTS
What is the difference between the grand voyageur, le portfolio and le trifold?
- grand voyageur: A slim, minimalist leather cover without built-in pockets. Available in pocket, xl and a4.
- le portfolio: A leather organiser with stitched compartments for everyday essentials. Available in a6, a5 and a4, with room for corresponding DIN-format notebooks.
- le trifold: Our most spacious journal, with a protective wraparound fold, leather lining and an inner pocket. Available in a6 and a5.
Explore grand voyageur, le portfolio and le trifold.
Check out this video to see the difference yourself.
What is included in the leather journal?
grand voyageur and le portfolio include fitted ribbons, one plain 48-page notebook refill and a packaging box. See grand voyageur and le portfolio.
le trifold includes fitted ribbons, one plain 96-page book refill and a packaging box. See le trifold.
Additional refills and accessories can be purchased separately.
What are the sizes of your leather journals?
These are the closed-cover dimensions:
- Journal Size Dimensions: grand voyageur — pocket — 10.8 × 15 cm
- Journal Size Dimensions: grand voyageur — xl — 14.8 × 21 cm
- Journal Size Dimensions: grand voyageur — a4 — 22 × 30.5 cm
- Journal Size Dimensions: le portfolio — a6 — 11.5 × 16 cm
- Journal Size Dimensions: le portfolio — a5 — 15.8 × 22.2 cm
- Journal Size Dimensions: le portfolio — a4 — 23 × 32 cm
- Journal Size Dimensions: le trifold — a6 — 11.3 × 16 cm
- Journal Size Dimensions: le trifold — a5 — 15.5 × 22.2 cm
See the size details for grand voyageur, le portfolio and le trifold. These measurements refer to the covers, not the paper refills.
My leather doesn't look exactly like the pictures. Why is that?
At paper republic, we stand for durable and natural products. Our high-quality leather is a natural product that may show natural irregularities. These irregularities are actually wrinkles and scars that have developed on the skin surface over time. The wrinkles and scars give every leather cover its uniqueness.
The colour gradients, which can be seen on the inside of the leather, are created during the production process - during the vegetable tanning and dyeing of the leather, as well as during the subsequent splitting.
Our leather products are made by hand by our leather designers in Vienna. During this process, they undergo a constant quality check, where leather covers with large stains, scratches, and cuts on the outside of the leather are immediately sorted out.
Where do your products come from?
Our vegetable-tanned vachetta leather comes from a family-run tannery in Tuscany, Italy. It is certified by the Genuine Italian Vegetable-Tanned Leather Consortium (Pelle al Vegetale), guaranteeing that the hides are tanned using only natural raw materials in a traditional and eco-friendly process. We produce all our leather products ourselves in our workshop here in Vienna.
We use only natural paper from Austria, Germany and Sweden. All our paper is unbleached, acid-free, FSC and Cradle to Cradle certified. The FSC (Forest Stewardship Council) certification ensures that our paper products come from responsibly managed forests that provide environmental, social and economic benefits. Most of our paper suppliers are carbon neutral. This means that the inevitable CO2 emissions generated by the production are measured and compensated by investing in internationally recognised climate and sustainability projects.
Our printing partner is located in Vienna, not far from our own workshop. The family-run printing company uses certified organic printing inks. They are a carbon neutral company and have earned multiple sustainability certifications.
Do you have vegan leather journals?
We don't currently offer a vegan alternative to our leather journals, although we have been looking for a vegan leather option for some time now.
Unfortunately, nearly all vegan alternatives to leather contain plastic, which is simply not an option for us. This concerns the look & feel, but also the durability of the product and the environmental impact of plastic. Our leather is a natural by-product and is sustainable, as it minimises waste from an existing production.
We will continue to research vegan leather options for our journals and be sure to offer it as soon as we have found a suitable one!
How to take care of your leather
You can use our le baume leather wax in order to keep your leather in pristine condition. A little cream will go a long way. Feel free to repeat the process every two to three months: Apply a little cream on your leather journal and spread it evenly. Then rub it in with a dry and soft cloth, preferrably a micro fibre cloth.
In general, leather covers shouldn’t be exposed to bright light for too long. The sun, heat from the radiator and even bright indoor light can cause discoloration.
In addition, any pencil marks or spots shouldn’t be removed with soap and water, it can leave a stain on your leather cover and will leave a bigger mark on your daily companion.
Which refill size do I need for my journal?
- Refill size Refill dimensions Compatible journals: pocket — 9.5 × 14 cm — grand voyageur pocket, le portfolio a6, le trifold a6
- Refill size Refill dimensions Compatible journals: xl — 13.5 × 20 cm — grand voyageur xl, le portfolio a5, le trifold a5
- Refill size Refill dimensions Compatible journals: a4 — 21 × 29.7 cm — grand voyageur a4, le portfolio a4
Pocket and xl are our refill sizes; they are smaller than standard DIN A6 and A5 paper. Check our refill size information before choosing refills.
What is the difference between the notebook refill and the book refill?
Notebook refills are lightweight, staple-bound notebooks with 48 pages of 80 g/m² paper each, sold in sets of two. See notebook refills.
Book refills are sold individually and contain 96 pages of 120 g/m² cream paper. Their thread binding allows them to open flat, and the paper is suited to fountain pens. See book refills.
Both come in pocket, xl and a4 sizes.
Can I use a fountain pen with your refills?
Yes. We recommend our book refills, which use 120 g/m² paper selected for fountain-pen writing, with minimal feathering and bleed-through. See our book refill.
Our planners use 100 g/m² paper and are also fountain-pen friendly.
Our thinner 80 g/m² notebook refills are a lightweight option for everyday writing.
How can I add refills?
Open your refill at its centre and slide it beneath an inner ribbon. To expand your setup, add extra inner ribbons within your journal’s capacity.
Our ribbon sets work with grand voyageur, le portfolio and le trifold. Each set includes a closure loop and your choice of one, two or three inner ribbons. Instructions are available on our ribbon set page.
How many refills fit inside your leather journals?
- grand voyageur and le portfolio: Two book or notebook refills with the included ribbons, or up to four notebook refills with two additional inner ribbons.
- le trifold a6 and a5: Up to six book or notebook refills with the included ribbons, or up to twelve notebook refills with six additional inner ribbons.
Extra ribbons are sold separately. See grand voyageur, le portfolio and le trifold.
Do I need extra ribbons?
The included ribbons hold two refills in grand voyageur and le portfolio, or six in le trifold. You only need additional inner ribbons when expanding beyond that setup, within the cover’s capacity. See le portfolio and le trifold.
You can also purchase a ribbon set to replace worn ribbons or change their colour.
Can I change the colour of my ribbons?
Yes, changing the ribbons is easy - if you would like to change to a new colour or simply insert new ribbons, you can find all our ribbons here and add them to your order.
You can also watch this tutorial to see how to insert the ribbons into your leather journal.
How much does embossing cost?
- up to 3 characters: standard, gold, blue or orange: €5
- over 3 characters: additional €7
- fixed position: bottom right corner
Current finishes are standard, gold and silver, positioned at the bottom right. Available options and the final price appear on the product page. See embossing options.
How many letters can I emboss?
- grand voyageur: Up to 10 characters; red, firenze and natural are limited to 3.
- le portfolio and le trifold: Up to 3 characters.
- le fold: Up to 2 letters in standard embossing; red cannot be embossed.
Check the options for your selected product: grand voyageur, le portfolio, le trifold or le fold.
When do you restock?
In our commitment to sustainability, we actively work to minimise overproduction. As a result, certain products may temporarily appear as out of stock.
We can't provide you with an exact date of when we can restock. Instead, we highly reccomend clicking on "notify me when available" on the product page and this way you'll receive an e-mail as soon as the item is back in stock.
Do you have different paper than blank?
We offer a number of different prints inside our refills.
notebook refills [xl] and [pocket]: blank, dotted, squared, lined and graph
all book refills and notebook refill [a4]: blank, dotted and lined
MEMBERSHIP
How do I become a paper republic member?
By creating and activating an account on our website (here) you can unlock a whole range of discounts, special offers and limited leather editions which we specially reserve for our members. Becoming a member is free and you can cancel your membership anytime!
What offers do I get as a member?
As a member, you will receive a 20% discount on all refills anytime you place your order - just make sure that you are logged into your account.
On top of that, you will also occasionally receive new and special offers and be among the first to know about new product launches.
L'ATELIER
What is l'atelier?
l’atelier is our custom leather service, with two ways to create your companion:
Whether you want a leather portfolio with extra pockets, a square wallet with five colours, a pen-case with a unique thread, a leather journal in a custom size or an entirely customised leather piece: if you can dream it, we can craft it!
How do I make an order with l'atelier?
For l’atelier live, create your journal in the 3D customiser and order online.
For bespoke projects, e-mail atelier@paper-republic.com with your ideas and references. Our team will discuss the design, pricing and production timeframe with you. See the bespoke process.
What can I customise at l'atelier?
With l’atelier live | 3D customiser, you can select your journal’s format, leather colours, lining, pockets, stitching, ribbons and embossing. Le trifold is also available in a6 and a5. Explore the 3D customiser.
With l’atelier bespoke, you can work directly with our leather designers on a creation beyond the online options. Since we produce all our leather products in-house, we can explore custom sizes, a portfolio in multiple colours, unusual shapes, embroidery and more. If you have a leather colour in mind that is no longer available in our standard collection, ask our team about availability.
Our bespoke service also offers a wider variety of ribbon colours, including pink, yellow and dark red, alongside additional embossing options and thread colours.
Browse our l’atelier gallery for inspiration, or contact our bespoke team to discuss your ideas and the available leather and ribbon colours.
How long does it take to receive my l'atelier order?
l’atelier live: Production can take up to 8 weeks, followed by delivery. Express shipping only speeds up delivery, not production. See l’atelier live.
l’atelier bespoke: The full process usually takes around 10–12 weeks. Our team will confirm the timeframe for your individual project. See l’atelier bespoke.
